This Privacy Policy explains what personal information we collect, how we use it, and your rights regarding that information when you visit our website or place an order with us.
Information We Collect
When you browse our website:
- Pages visited, time spent, browser/device type, and approximate location (via analytics tools)
- IP address and cookies (see Cookies section below)
When you create an account or place an order:
- Name, phone number, email address
- Shipping and billing address
- Order history and product preferences
- Payment confirmation details (we do not store your full card, bank, or wallet credentials — payments are processed securely through our payment partners)
When you contact us:
- Information you provide via WhatsApp, our live chat widget, contact forms, or email (name, phone number, message content)
How We Use Your Information
We use your information to:
- Process and deliver your orders
- Communicate with you about your order status, shipping, and delivery
- Respond to inquiries sent via WhatsApp, live chat, or contact forms
- Send you receipts and order confirmations
- Improve our website and product offerings
- Comply with legal and tax obligations related to sales records
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Payment Information
Payments made via Easypaisa/JazzCash are processed through our payment partner, which handles the transaction securely. We do not store your wallet PIN, password, or full payment credentials on our servers. Bank transfer and Cash on Delivery payments are verified manually by our team using your Order ID as reference.
Cookies
Our website uses cookies to:
- Keep items in your cart as you browse
- Remember your login session if you have an account
- Measure website traffic and performance (via Google Analytics/Google Site Kit)
- Support live chat functionality (Tidio)
You can disable cookies through your browser settings, though some features (like the shopping cart) may not function properly without them.
Third-Party Services
We use the following third-party services, which may collect data according to their own privacy policies:
- Google Analytics / Google Site Kit — website traffic and performance analytics
- Payment processing for Easypaisa/JazzCash transactions
- Tidio — live chat support
- WhatsApp Business — customer communication via our Click-to-Chat feature
Data Retention
We retain your order and account information for as long as necessary to fulfill orders, comply with tax/legal record-keeping requirements, and support any warranty or return claims. You may request deletion of your account data at any time (see Section 8).
Data Sharing
We may share your information with:
- Courier and delivery partners, to fulfill and deliver your order
- Payment processors, to complete transactions
- Legal authorities, if required by law
We do not share your data with third parties for advertising purposes.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your account and associated data
- Opt out of marketing communications at any time
To exercise any of these rights, contact us using the details below.
Children’s Privacy
Our website and products are intended for adults. We do not knowingly collect personal information from children under 18.
Contact Us
For any questions or requests regarding this Privacy Policy or your personal data, contact us at:
- Email: info@harmainglobal.com
- Phone: +92 22-6119540
- WhatsApp: +92 333 2095256
- Address: A/2786, Alam Chand Street Tilak Incline, Hyderabad, Sindh, Pakistan