At Harmain Global, customer satisfaction is our priority. Please review our policy below before placing an order.
- Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, contact us within 48 hours of delivery via WhatsApp (+92 333 2095256) or email (info@harmainglobal.com) with your Order ID and a photo of the item. We will arrange a free replacement or full refund. - Unopened Products
Unopened, unused products in their original packaging may be returned within 3 days of delivery for a refund or exchange. Return shipping costs are the responsibility of the customer unless the return is due to our error. - Opened or Used Products
Due to the consumable nature of our health and wellness products (Shilajit, gummies, and similar items), we cannot accept returns or offer refunds on opened or used products, except in cases of confirmed quality defects. - Non-Returnable Items
- Bulk/wholesale export orders (governed by separate trade agreement terms)
- Products marked “Final Sale” or purchased during clearance offers
- Refund Processing
Approved refunds are processed within 5-7 business days to the original payment method (bank transfer, Easypaisa/JazzCash) or as store credit, based on customer preference. Cash on Delivery refunds are issued via bank transfer or Easypaisa. - How to Request a Refund
Contact us with your Order ID via:
- WhatsApp: +92 333 2095256
- Email: info@harmainglobal.com
- Phone: +92 22-6119540
Order Cancellations
Orders can be cancelled free of charge before they are shipped. Once shipped, standard return conditions above apply.